Delivery and Returns
Delivery
We aim to despatch orders within 2 working days of receipt of order (working days are Monday – Friday, excluding public holidays)
Please allow 3-5 days for receipt of your order.
Our delivery method is Royal Mail First Class post.
At our discretion, we may occasionally use alternative carriers or courier services.
Cost:
In the UK:
£2.95 for all orders. (subject to change without notice)
We do not currently ship outside of the UK.
If you need any information about your order(s), please contact Sugarplum Dancewear by email at info@sugarplumdancewear.co.uk
If we are unable to fulfill your order following our order acknowledgement we will contact you advising you of this.
Returns
We want you to be completely happy with your Sugarplum Dancewear purchase.
If for any reason you would like to return your goods to us, we will be happy to provide a full refund or exchange.
Simply return the goods to us, unused and in the original packaging, within 14 days of delivery, accompanied by the sales receipt and the Returns Form accompanying your order. On this form, you can indicate whether you would like an exchange or refund.
Please address items for return to: Sugarplum Dancewear, PO Box 62775, LONDON, SW12 2AQ.
If you are returning unwanted goods or goods for exchange (such as for a different size), you will be responsible for the postage costs of returning the goods and remain responsible for such goods until we receive them (you may wish to obtain Proof of Posting, in case of loss of your parcel by Royal Mail).
Sugarplum Dancewear will only refund postage costs on return of faulty goods, or in the instance of an error on our part.
Please note that for hygiene reasons, tights are non-returnable unless faulty.
Please ensure that all shoes are tried on a clean surface as we cannot accept returned shoes that appear worn, or are not in a saleable condition.
We aim to process Returns within 2 working days of receipt of goods. Any refunds will be completed within 30 days of the goods being returned to us.
